Privacy Policy

Last updated: April 4, 2026

ChurnSaver ("we", "our", or "us") operates the churnsaver.io website and SaaS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, business name, and password when you create an account.
• Payment information: billing details processed securely through Stripe. We do not store your full credit card number on our servers.
• Review data: customer reviews you paste, upload via CSV, or sync through connected platforms (Google Business, Yelp, Facebook) for analysis.
• Usage data: how you interact with our platform, including features used, analyses performed, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our churn risk analysis services.
• Process your transactions and send related information, including purchase confirmations and invoices.
• Analyze customer reviews using AI to generate churn risk scores, sentiment analysis, and recommended replies.
• Send you technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and customer service requests.

3. AI Processing of Review Data

When you submit reviews for analysis, our AI engine processes the text to determine churn risk indicators, emotional patterns, and suggested responses. Review data is processed in real time and is not used to train our AI models. Your review data remains private to your account.

4. Data Sharing

We do not sell your personal information. We may share information with:

• Service providers: third-party companies that help us operate our platform (e.g., Stripe for payments, cloud hosting providers).
• AI service providers: we use OpenAI's API to process review analysis. Review text is sent to OpenAI for processing but is not used for model training per our data processing agreement.
• Legal requirements: if required by law, regulation, or legal process.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and consent choices.
• Understand how you use our platform to improve our services.
• Provide analytics about site traffic and usage patterns.

You can control cookie preferences through the consent banner on our website or through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured format.

9. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@churnsaver.io