Last updated: April 4, 2026
Welcome to ChurnSaver. These Terms of Service ("Terms") govern your use of the churnsaver.io website and platform operated by ChurnSaver ("we", "our", or "us"). By accessing or using our service, you agree to be bound by these Terms.
ChurnSaver is an AI-powered customer churn prevention platform designed for local businesses. Our service analyzes customer reviews to identify churn risk, provide sentiment analysis, generate recommended replies, and offer improvement suggestions.
To use certain features of our service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for safeguarding your password and for all activities that occur under your account.
ChurnSaver offers multiple subscription plans including a free Starter plan and paid plans (Growth, Scale, Enterprise). Paid subscriptions are billed monthly through Stripe. You may cancel your subscription at any time, and cancellation will take effect at the end of your current billing period.
We reserve the right to change our pricing with 30 days advance notice to existing subscribers.
Paid plans include a 14-day free trial. You will not be charged until the trial period ends. You may cancel at any time during the trial without being charged.
You agree not to:
You retain ownership of all review data and content you submit to ChurnSaver. By using our service, you grant us a limited license to process your data solely for the purpose of providing our analysis services. We will not use your data to train AI models or share it with third parties except as described in our Privacy Policy.
Our platform uses artificial intelligence to generate analysis results, risk scores, and reply suggestions. While we strive for accuracy, AI-generated content is provided as recommendations only. You are responsible for reviewing and editing any AI-generated replies before sending them to your customers. ChurnSaver is not liable for any consequences arising from AI-generated content used without human review.
We aim to maintain high availability of our service but do not guarantee uninterrupted access. We may perform maintenance, updates, or experience outages from time to time. We will make reasonable efforts to notify users of planned downtime in advance.
The ChurnSaver platform, including its design, code, algorithms, and branding, is owned by us and protected by intellectual property laws. Your subscription grants you a non-exclusive, non-transferable license to use the platform for its intended purpose.
To the maximum extent permitted by law, ChurnSaver shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
We may suspend or terminate your account if you violate these Terms. You may terminate your account at any time by contacting us. Upon termination, your right to use the service ceases immediately, and we may delete your data after a reasonable retention period.
We may update these Terms from time to time. We will notify you of material changes via email or through the platform. Continued use of the service after changes constitutes acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising under these Terms shall be resolved in the courts of competent jurisdiction.
If you have questions about these Terms, please contact us at:
Email: support@churnsaver.io